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Understanding the new no-show policy
Hawaiian Airlines has recently implemented a new no-show policy that has left many travelers concerned about their upcoming flights. This policy, which took effect last Thursday, targets passengers who have confirmed reservations but fail to board their ticketed flights.
According to the airline, if you miss your flight, not only will your reservation be canceled, but all continuing and return flights associated with that reservation will also be voided. This means that travelers could potentially lose out on significant amounts of money, especially if they purchased non-refundable tickets.
Implications for non-refundable tickets
One of the most alarming aspects of this policy is that passengers who do not show up for their flights will not be able to use any money or miles spent on non-refundable fares as credit towards future flights.
This change is particularly concerning for frequent travelers who often rely on their accumulated miles for future bookings. Hawaiian Airlines has emphasized the importance of adjusting reservations in advance to avoid forfeiting fares. Travelers are encouraged to manage their bookings online or by contacting the airline’s reservations department directly at 1-800-367-5320.
What to do if you miss your flight
Hawaiian Airlines acknowledges that sometimes, unexpected situations arise that can cause passengers to miss their flights. For those already at the airport, the airline suggests reaching out to a customer service agent at the kiosks or check-in counters for assistance.
This could provide options for rebooking or other solutions to mitigate the impact of a missed flight. However, it is crucial for travelers to be aware that this new policy applies universally to all non-refundable tickets purchased within the U.S., with no exceptions for HawaiianMiles or Mileage Plan Elite members.
Industry-wide implications
The introduction of this no-show policy comes on the heels of Hawaiian Airlines being acquired by Alaska Airlines in September 2024. The two airlines have now adopted a unified approach to handling no-show passengers, which aims to create a more consistent travel experience across their combined global network. A spokesperson for Hawaiian Airlines stated that aligning to a single, industry-standard policy would benefit guests booked on flights across both airlines. This shift highlights a growing trend in the airline industry towards stricter policies regarding passenger attendance and fare management.
