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In a shocking revelation, the federal privacy commissioner has initiated an investigation into a significant ransomware attack that compromised the personal information of approximately 280,000 customers of Nova Scotia Power, the province’s electric utility. This incident has sparked widespread concern about data security and privacy in an age where digital threats are increasingly prevalent.
Details of the breach
Last week, Nova Scotia Power, a privately owned utility, confirmed that hackers successfully infiltrated their systems, stealing sensitive data and subsequently publishing it on the dark web. This breach, reported in late April, has raised alarms among customers and privacy advocates alike.
Privacy commissioner Philippe Dufresne has stated that he began the investigation following numerous complaints regarding the security lapse.
Investigation and customer support
Dufresne is currently in discussions with Nova Scotia Power to ensure that the company is taking adequate measures to address the breach.
The investigation will focus on the steps the utility has implemented to contain the breach, notify affected customers, and mitigate the risks of fraud and identity theft. In response to the incident, Nova Scotia Power has offered impacted customers a two-year subscription to credit monitoring services through TransUnion Canada, aiming to help them safeguard their financial information.
What customers need to know
Customers have been informed through letters that the stolen data may include a range of personal information, such as names, birth dates, email addresses, home addresses, customer account details, driver’s license numbers, and in some cases, bank account numbers.
Dufresne has advised customers to take proactive steps by enrolling in credit monitoring services and closely monitoring their bank accounts for any suspicious activity. It is crucial for individuals to remain vigilant and report any unusual transactions to their financial institutions.
This incident serves as a stark reminder of the vulnerabilities that exist in our digital landscape. As ransomware attacks become more sophisticated, the importance of robust cybersecurity measures cannot be overstated. Individuals must remain informed and proactive in protecting their personal information, especially in light of such alarming breaches.
